GCash is a wonderful e-wallet program that has become an essential addition to many Filipinos’ everyday life. However, for a number of reasons some GCash users have indicated a wish to disable or erase their GCash accounts.
One reason you want your GCash account to be deleted is to have a new GCash account and to remove the old one. In the days when you needed to write specific keywords to sign up for GCash, some users (including your own) established GCash accounts that were forgotten subsequently. I’ve probably established 2 or 3 GCash accounts in this method (that was before GCash had a mobile app). Even though the old and forgotten GCash accounts are kept untouched, some may wish these old accounts gone for good.
Another reason to disable or cancel your GCash account is if you don’t use GCash anymore. Perhaps you favor a mobile wallet like PayMaya and wish to dip GCash. Through GCash is the most popular e-wallet in the Philippines, it’s far from flawless and it has several shortcomings that make it more feasible for its competitors such as PayMaya and Coins. ph.
To my knowledge, GCash does not suspend or remove accounts that remain dormant for some time. This is not like a bank, which charges a monthly maintenance fee and deletes your account if it was sleeping or inactive for a while. If you don’t like or no longer use GCash, you may just leave it as it is. You don’t really need to remove or disable your GCash account.
You may update your mobile number in GCash if you have a new mobile number or if you have misplaced your previous number. All you need to do is create a support request and say that you wish to change your cellphone number. To confirm your identification, you may need to supply more personal data. There is no option present in the mobile app to alter your GCash number.
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Best Way To Delete A GCash Account
You may either write an e-mail, post a support request or contact your support number to cancel your GCash account. The exact instructions for each of these approaches are given below.
Method 1: Delete GCash Account Via Dialing *143#
GCash has provided a number for deleting or suspending your account. Follow the procedures below to remove or suspend the dial-in number on your GCash account.
- Contact *143# on your phone.
- Select GCash.
- Select Account.
- Select Suspend to disable your account.
This is the quickest and most easy way to easily remove your GCash account. It is also the quickest approach to remove your GCash account. If that approach does not work, you can attempt via email or submitting a support request to remove or stop your GCash account.
Method 2: Delete GCash Account By Submitting A Support Ticket
The suspension or deletion of your GCash account is considerably slower than method 1 by creating a service request. To delete your GCash account, follow the following procedures by creating a support ticket:
- Go to the GCash Help Center.
- Click Send a Ticket.
- Fill up the information you need, including your e-mail address, mobile name, and number. In the description box provided, explain your issue in detail.
- Click Enter.
Method 3: Delete GCash Account Via Email
If it didn’t work to call *143# or raise your support case, you can e-mail the GCash support team asking for account cancellation. It will take a long time to remove your account using this approach, but you can ensure that it works. The support team from GCash will assist you with the process.
- You’ll have to write an email to [email protected].
- The subject may be kept “REQUEST FOR ACCOUNT DELETION” or “GCash ACCOUNT DELETION.”
- Write in the corporate part of the email why you wish to deactivate your account and delete it. I provided a template example below.
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